Refund policy

We want you to feel great about your purchase! If you're not completely satisfied, please read the return and refund details below:

If you'd like to return an item, you may do so within 14 days of delivery. To be eligible for a return, your item must be:

Unused and unworn

In its original condition

Returned with original packaging

To start a return, please email us at info@ellebrandsshop.com with your order number and reason for return.

Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please note:

Original shipping costs are non-refundable

Refunds may take several business days to appear, depending on your bank or payment provider

Customers are responsible for return shipping costs. We recommend using a trackable service, as we can’t guarantee receipt of returned items.

Please note that the following items are not eligible for return or refund:

Custom or personalized orders

Earrings (for hygiene reasons)

Items marked as final sale or clearance

If your item arrives damaged or incorrect, please contact me within 3 days of delivery, and we are more than happy to help make it right.

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